FAQs
Answers to the questions that matter.
Managing a block raises a lot of questions. Here are straight answers to the ones we are asked most often. If yours isn't covered, call the office or send an enquiry and we'll tell you what applies to your building.
Service charges & money
What you pay, how it is worked out, and where it is kept.
Cleaning and lighting of the common parts, grounds maintenance, upkeep of the structure and shared equipment, buildings insurance, professional fees, and any works to the building. What applies to your block is set by the lease rather than by us, and we can only charge for what the lease allows.
Major works & consultation
How big projects are priced, approved and paid for.
Maintenance queries
How to report a fault, and what happens next.
Working with us
Who looks after your building, and what you hear from them.
Your rights & complaints
Escalation, regulation, and the options open to leaseholders.